📦 Shipping Information

Order Processing


All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or holidays are processed the next business day.

Shipping Methods


We offer the following fulfillment options at checkout:

  • Standard Shipping (US)
    Delivered via trusted carriers with tracking provided once shipped.

  • Local Delivery (New Braunfels, TX area)
    Available for eligible local addresses. Delivery timing and eligibility are confirmed at checkout.

Tracking
Once your order ships, you’ll receive an email with tracking details so you can monitor delivery status.

🚚 Local Delivery Details

Local delivery is available for customers within select areas of New Braunfels, Texas.

  • Delivery availability is determined at checkout

  • Same-day or next-day delivery may be available depending on location

  • Local delivery fees are displayed during checkout

  • Promotional or private delivery discounts may apply

🔁 Returns & Refunds

Due to the nature of our products, all sales are final.

We do not accept returns or exchanges once an order has shipped.

However, if your order arrives:

  • Damaged

  • Incorrect

  • Missing items

Please contact us within 48 hours of delivery with:

  • Your order number

  • Photos of the issue

We will review and resolve the issue promptly.

⚠️ Research Use Disclaimer

All products sold by ELVTD Products are intended for research and laboratory use only.
They are not approved for human or veterinary use.

By placing an order, you acknowledge and agree to this condition.

📩 Contact Us

For shipping questions or order concerns, please reach out through our
👉 Contact page

Need help with an order? Visit our Contact page.